FAQ
The heart rate is not displayed
- Did you register your device in the settings of the application?
Device Registration → - Is the device paired via Bluetooth?
Pairing → - Are you wearing the device on your wrist correctly?
How to wear PULSENSE → - If the temperature is low, the heart rate may not be detected correctly.
To error display → - If the issue is not resolved click here.
Data has not been updated.
- Make sure the internet connection is made.
- Check that Bluetooth is ON.
To Pairing →
In this case, refer to the link below.
To Meter and graph are incorrectly displayed→
Fat-burning zone is not updated
- Fat-burning zone is calculated based on Age, Gender and Weight.
It, however, will take a time to reflect a calculated fat-burning zone.
When weight or age is changed, the change is not reflected immediately, and the data that has been revised on a smartphone is saved on the device only when updating the data. After this, the fat-burning zone will be updated when the data measured on the device is uploaded to the server.
Notification such as e-mail and calendar are not linked
- Verify the Notification Settings of the application
Notification settings → - Check for iOS settings
Select Settings>Notification Centre and make sure Display in the Notification Centre for e-mail and Calendar is ON
* The notification by e-mail and schedule must be specified in the settings for Notification Centre in iOS.