FAQ

Measurement

How can I determine if my Pulsense device is operating?

  • Activate the heart rate detection mode. A green pulse sensor will light up on the back of the watch or band if it’s operating.
How to Activate Heart Rate Detection
PS-500
Press the A button. Heart rate detection starts and the progress bar will display.
PS-100
Attach the PS-100 to your wrist. Heart rate detection starts when you move the PS-100. All blue LEDs will light up in the sequence shown below when your heart rate is detected.
LED

How do I stop the PS-500 from displaying my heart rate?

  • Press the B button until the PS-500 displays the time, then press the B button again to hide the heart rate display. The PS-500 is now in privacy mode. To see the heart rate again, press the B button to cycle through screens until the time screen appears again.
    The process will stop when the Pulsense device is still for 10 seconds. With the PS-500, you can also press the B button to stop the process.

My heart rate does not display on my PS-500. What should I do?

Try the following:

  • Press the A button to turn on the heart rate monitor. A heart icon and a heart rate number will appear on the LCD. If you don't see the heart rate number, the PS-500 is in privacy mode. Press the B button to turn off privacy mode.
  • Make sure the Pulsense device is worn snugly around your wrist to collect more accurate heart rate data. This may cause a slight impression on the wrist. Adjust the band for the comfort and performance you choose. Make sure the Pulsense device does not touch your ulna bone.
    PS-500
  • Make sure you're wearing the Pulsnese device. It will display (---) when it's not on your wrist.
  • Position your arm below your heart. Do not cross your arms.
  • Certain types of light can affect the pulse sensor. If (---) is displayed on the screen, keep your body and arms still for a while. Your Pulsense device will display your heart rate again.

The heart icon is not solid on my PS-500. What does this indicate?

  • This indicates your Pulsense device does not detect your heart rate. This can happen during vigorous exercise. The heart icon will become solid again when your movement slows down.

How should the Pulsense device be worn?

  • You can wear it on either wrist. For greater accuracy, wear it on your non-dominant wrist. Make sure it fits snugly around your wrist and that it does not touch your ulna bone.
    PS-100
    PS-100
    PS-500
    PS-500

How do I stop my Pulsense device from measuring my pulse rate?

See below.

  • PS-500
    Remove the PS-500 from your wrist, then press the A button twice. Your PS-500 will stop measuring your pulse.
  • PS-100
    Remove the PS-100 from your wrist and set it on a table. Your PS-100 will automatically stop measuring your pulse rate after a three minutes.

Why does the Pulsense device indicate I’ve burned calories when I didn’t exercise?

  • The device uses your BMR (Basal Metabolic Rate) when it calculates calorie consumption. This is the rate you use when you’re at rest.

Will the Pulsense device measure the distance I walked?

  • An approximate distance will be measured. The formula is based on your height and stride.

Will the Pulsense device count my steps?

  • Yes. You can see the count in the PULSENSE View app or the web portal. The PS-500 will also display the count on its screen.

Why is the count of calories burned different in the PULSENSE View app than on my PS-500?

  • The calorie count displayed in the PULSENSE View app includes calories taken in and calories burned. The PS-500 will show only the calories burned.

Does the Pulsense device calculate the calories I've burned differently than other devices?

  • Yes. The Pulsense device uses your body weight, activity, and heart rate to calculate the calories you've burned. Most other brands do not factor in your heart rate for the calculation.

How does the Pulsense device calculate the calories I've burned?

  • The Pulsense device uses your body weight, activity, and heart rate to calculate the calories you've burned. Most other brands do not factor in your heart rate for the calculation. If you stop the Pulsense device from measuring your pulse rate, it will use your body weight and step count to calculate the calories you've burned.
  • You can see how many calories you've burned in the PULSENSE View app, the web portal, or on the PS-500's LCD.

How do I change my goals for calorie intake or calories burned?

  • Open the PULSENSE View app, tap > Target Setting > Calories burned per day or Calorie intake per day, then change your goal.

How much data will my Pulsense device store before I need to sync it with my mobile device or computer (Windows only)?

  • It will store up to 480 hours (20 days) of continuous data. After 20 days, you will start to lose data, so make sure you sync the Pulsense device regularly.
  • Note:
    The longer you wait to sync your Pulsense device with your mobile device, the longer it will take to transfer your data to the PULSENSE View app or the web portal.

My Pulsense device does not appear to detect my pulse when I wear it in cold weather. Why does this happen?

  • Cold weather can cause the blood flow at your wrist to decrease and the Pulsense device may not detect your pulse. The Pulsense device is meant to be worn in temperatures that range from 23°F to 95°F (-5°C to 35°C). If you wear it in an environment where the temperature is below 23°F (-5°C), wear warm clothes to keep your body warm and protect the device.

My heart rate does not appear accurate. What should I do?

  • Make sure the Pulsense device is worn snugly around your wrist to collect more accurate heart rate data. This may cause a slight impression on the wrist. Adjust the band for the comfort and performance you choose. Make sure the Pulsense device does not touch your ulna bone.
    PS-500
    PS-100
  • Note:
    Detecting a pulse may be difficult if you lift your arms above your head, tightly grip something, or exercise vigorously.

My Pulsense device measures a different pulse rate than a chest-strap HRM. Why does this happen?

  • All fitness heart rate monitors use different formulas to determine your heart rate. Variations in the formula can cause a slight variation in the measurement. The measurement may also be different if the device is not worn properly. Make sure the Pulsense device is worn snugly around your wrist to collect more accurate heart rate data. This may cause a slight impression on the wrist. Adjust the band for the comfort and performance you choose. Make sure the Pulsense device does not touch your ulna bone.
    PS-500
    PS-100

How many beats per minute (bpm) can the Pulsense device measure?

  • It can measure 28 bpm to 240 bpm.

How do I set sleep mode?

  • You don't need to set it. The Pulsense device will use your body movement and pulse rate measurements to automatically detect when you sleep. To improve accuracy, you can enter the time you usually sleep in the PULSENSE View app. Open the PULSENSE View app, tap > Device settings > Sleep settings, then set the ON/OFF switch to green (ON). Set a Sleep and Awake time.

My Pulsense device doesn't always detect when I sleep. What should I do?

Try the following:

  • Make sure the heart rate monitor is on. To check if it's on, do the following:
    [PS-100]
    Tap its band. One blue LED should flash five times.
    [PS-500]
    Check if a heart icon appears on its LCD.
  • Make sure the Pulsense device is worn snugly around your wrist to collect more accurate heart rate data. This may cause a slight impression on the wrist. Adjust the band for the comfort and performance you choose. Make sure the Pulsense device does not touch your ulna bone.
    PS-500
    PS-100
  • To improve accuracy, you can enter the time you usually sleep in the PULSENSE View app. Open the PULSENSE View app, tap > Device settings > Sleep settings, then set the ON/OFF switch to green (ON). Set a Sleep and Awake time.
  • Note: The Pulsense device may not detect you're asleep in a moving vehicle (such as car or train). The vehicle's acceleration may register as body movement and cause the Pulsense device to not detect you are asleep.
  • Consuming alcohol can cause your heart rate or pulse to remain elevated. Your heart rate may not drop to your basal heart rate level and make it difficult to track that you are asleep.

How does the Pulsense device count steps?

  • It detects the movement of your arm(s) with its acceleration sensor when you walk or run.
  • However, it may not count a step if you don't move your arms when you walk, or if your arm movement is not synchronized with your steps (for example, when you carry an object). It will not count steps when you move your arm(s) while working at a computer. It may count steps however, if you move your arm(s) as you would when you brush your teeth or dry your hair with a blow dryer.

Will my Pulsense device count my steps if I only move my arms?

  • The Pulsense device uses the movement of your arms and a change in acceleration to detect a step when you walk or run. If your arms are moving like they do when you walk or run, steps will be counted. If your arms move more subtly, like they do when you work at a desk, steps will not be counted.

My step count is inaccurate when I ride a bike. Why does this happen?

  • To count a step, the Pulsense device detects the movement of your arm(s) with its acceleration sensor. When you ride a bike, your arms may not be constantly moving, which can cause your step count to be inaccurate. The Pulsense device may also count steps if it detects vibrations from the road.

Is the step count accurate?

  • Yes. However, some activity can affect the device’s accuracy. It may not count a step if you don't move your arms when you walk, or if your arm movement is not synchronized with your steps (for example, when you carry an object). It may count steps if you move your arm(s) as you would when you brush your teeth or dry your hair with a blow dryer.

Why does my Pulsense device vibrate or light up?

  • It's notifying you that you've moved in or out of your selected heart rate zone. The more lights that appear, the faster your heart is pumping. To turn this feature off, open the PULSENSE View app, tap > Device settings, set the LED setting to Off and the Vibration switch to white (not green).

Can I track my meals and the calories I've consumed?

  • Yes. You can track them in the PULSENSE View app. Open the app, select the main screen if necessary, then tap. An INPUT screen appears. Tap, then enter the time and the size of your meal. If you know the amount of calories of your meal, you can enter the amount. Tap to save your entry.
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