Starting with RUNSENSE View

How do I access RUNSENSE View?
You need to create a RUNSENSE View account to access the RUNSENSE View web application and use its services. You can create an account in one of three ways:

  • Note: This account is an Epson Sensing ID. You do not need to create a RUNSENSE View account if you have an Epson Sensing ID for another Epson product. You can use the same ID to log in to RUNSENSE View.

  • Install the Epson Run Connect app on your mobile device and start the app. The app will prompt you to set up your account.
  • Install the Epson Run Connect software on your computer. Connect the charging cradle to your computer, then place the product in the cradle. Epson Run Connect starts automatically. Click Create Account.

    Note: If you have a Mac, you cannot use the Epson Run Connect software. You must install and use the Epson Run Connect app on your mobile device.

  • Go to the RUNSENSE View login page and click Register Account.
You need an Internet connection and email address to create an account.
What is an Epson Sensing ID?
An Epson Sensing ID is a shared account you can use to manage data for several Epson sensing products. When you create your RUNSENSE View account, you are creating an Epson Sensing ID. You can use this ID to manage data for any of the following product lines in their respective web applications:
  • RUNSENSE – RUNSENSE View
  • PULSENSE – PULSENSE View
  • M-Tracer – M-Tracer View For Golf

Note: If you already created an account (Epson Sensing ID) for one of the web applications listed above, you do not need to create a new account for RUNSENSE View. You can use the same ID to log in to RUNSENSE View.

Managing Your RUNSENSE View Account

How do I create a RUNSENSE View account?
You can create an account the first time you start Epson Run Connect on your mobile device (the app will prompt you to create an account) or on your computer (click Create Account).
If you did not create an account after starting Run Connect the first time, go to the RUNSENSE View login page and click Register Account, then do the following:

  1. Note: You do not need to create an account if you have an Epson Sensing ID for another Epson product. You can use the same ID to log in to the RUNSENSE View web application.

  2. Enter your Login ID (email address) and password in the appropriate fields.
  3. Click Create Account.
  4. Check your email for a registration confirmation, then click the link in the email you received. You see the Confirm Epson Sensing ID Registration page.

    Note: If you do not click the link within 30 minutes after receiving the email, you will need to start over.

  5. Enter your email address and password in the appropriate fields.
  6. Click Send.
Your account has been created. You receive an email stating that your account registration was successful.
How do I delete my account?
You can delete your account in the RUNSENSE View web application on your computer. Do the following:

Important: If you delete your RUNSENSE View account, you will also delete your Epson Sensing ID. If you delete your ID for one Epson sensing product, you will permanently delete it for all of your Epson sensing products.

  1. Delete all workout data from your account. You can do this in Epson Run Connect on your mobile device or RUNSENSE View on your computer.
  2. Go to the RUNSENSE View login page and log in to your account, if you haven’t already.
  3. Click in the upper right corner.
  4. Click Account Settings.
  5. Click Delete Account.

Managing Workouts

What is a workout?
A workout is any continuous measurement of activity recorded by the product. When you set the product to measure your activity, the measurement from start to finish is recorded as a single workout.
Which browsers support RUNSENSE View?
The latest versions of the following browsers are supported:
  • Internet Explorer 11
  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Safari
How do I upload workouts from the product to RUNSENSE View?
You can upload workouts through Epson Run Connect on your mobile device or your computer. See the instructions below.

Note: When uploading several hours’ worth of data, it is best to use your computer to upload data to the RUNSENSE View web application. Uploading a large amount of data through the Epson Run Connect app can take a long time.

Using Your Mobile Device
  1. Start Epson Run Connect.
  2. Tap Watch Data.
  3. Press and hold the product’s D button on the time screen.
  4. Tap OK on your mobile device.

    Note: Tap Get Next Data if the button is available and you don’t see the workout you want to upload, then tap OK. Get Next Data appears only when a large number of workouts are recorded on the product.

  5. Tap the workout you want to upload, then tap Upload.
  6. Tap OK on your mobile device again.
  7. Press the product’s A button to end communication with the mobile device.
When the upload is finished, the Workout Details page appears.
Using Your Computer
  1. Connect the charging cradle to your computer. Make sure Epson Run Connect is installed on the computer.
  2. Place the product in the charging cradle. You see the Run Connect screen on your computer.

    Windows


    Mac
  3. Click Users with an account and enter your Login ID and Password.

    Windows


    Mac
  4. Do one of the following:
    • For Windows user
      • If you want to upload all workouts recorded on the product, click Upload All Data.
      • If you want to upload only some of the workouts, click Upload Selected Data. You see the Wrist Device Data List screen. Select the checkbox next to each workout you want to upload and click Upload. Then click Yes.
    • For Mac user

      Click Upload and then upload all workouts recorded on the product.
Run Connect uploads the workouts to RUNSENSE View. When the upload is finished, RUNSENSE View starts.
How many workouts can I upload to RUNSENSE View?
You can upload up to 5,000 workouts.
How do I delete a workout from RUNSENSE View?
Do one of the following:
Using Your Mobile Device
  1. Start Epson Run Connect.
  2. Tap Dashboard.
  3. Scroll down and tap WORKOUT.
  4. Tap . The Delete button appears next to the workouts listed.
  5. Tap the Delete button next to the workout you want to delete.
  6. Tap Delete.
Using Your Computer
  1. Log in to the RUNSENSE View web application.
  2. Click WORKOUT.
  3. Select the workout you want to delete.
  4. Click . A confirmation screen appears.
  5. Click Delete.
Can I back up my workouts before deleting them?
Yes, you can back up workouts by exporting them from the RUNSENSE View web application and saving them to your computer or an external storage device. Do the following:

Note: You can export workouts only from RUNSENSE View on your computer.

  1. Log in to RUNSENSE View.
  2. Click WORKOUT.
  3. Select the workout you want to back up.
  4. Click . The workout begins downloading.

    Note: Make a note of the file name and save the location so you can find the workout later.

How do I import a workout that is backed up on my computer to RUNSENSE View?
Do the following:

Note: You can import workouts only from RUNSENSE View on your computer.

  1. Log in to RUNSENSE View.
  2. Click WORKOUT.
  3. Click . You see the Specify Import File screen.
  4. Click Browse to locate the file.
  5. Click Import.
Can I add workouts that were not measured by the product to RUNSENSE View?
Yes. Do the following:
Using Your Mobile Device
  1. Start Epson Run Connect.
  2. Tap Dashboard > > ADD.
  3. Select activity type that you want to add.
  4. Tap Add. You see the Add Workout screen.
  5. Enter a name for the workout and select other details from the available options.

    Note: If you don’t enter a name for your workout, the workout will automatically be named “workout.”

  6. Click Save.
Using Your Computer
  1. Log in to RUNSENSE View.
  2. Click ADD.
  3. Click Add. You see the Add Workout screen.
  4. Enter a name for the workout and select other details from the available options.

    Note: If you don’t enter a name for your workout, the workout will automatically be named “workout.”

  5. Click Save.
What is the icon on the Workout Details page for?
The icon allows you to export your workout in a GPX file from the RUNSENSE View web application. GPX (GPS Exchange Format) is an open standard file format. When you export your workout in a GPX file, you can use the file in a variety of software programs.

Note: You can export workouts only from RUNSENSE View on your computer.

Can I export my workout in a file that can be used in a variety of software programs?
Yes, you can export your workout in a GPX file. Do the following:

Note: You can export workouts only from RUNSENSE View on your computer.

  1. Log in to RUNSENSE View web application.
  2. Click WORKOUT.
  3. Select the workout you want to export
  4. Click . The workout begins downloading.

    Note: Make a note of the file name and save the location so you can find the workout later.

Why can’t I see a map of my workout route in RUNSENSE View?
A map of your workout route may not be shown for several reasons:
  • If you see on the Workout Details page, then only the workout’s basic data was uploaded to RUNSENSE View. You need to upload the workout’s detailed data.
  • If you selected either Skip or Indoor on the product’s GPS Locating screen at the start of your workout, then no GPS positioning took place. Your workout route was not recorded.
  • If you were surrounded by tall buildings or there were obstructions overhead during your workout, the GPS signal may have been interrupted. Without a continuous GPS signal, the product cannot record your workout route.

Sharing Workouts

How do I share a workout?
To share a workout, you first need to enable sharing for the workout. Do the following:
  1. Tap or click on the Workout Details page. You see the Settings for sharing via SNS screen.
  2. Set the Share URL for Workout page setting to On.
  3. Set the Share Map Data setting to On if you'd like to also share a map of your workout.
  4. Tap or click Save.
You can now share your workout on Twitter by tapping or clicking Share on Twitter on the Setting for sharing via SNS screen.
Check the icon on the Workout Details page has changed to the icon you want.
: Share with map. : Share without map. : Do not share.

Note: When you share a workout, your settings are automatically saved.

Important: Private information (such as the workout route information, title, and contents of notes) is shared on the Shared Page. Be careful when sharing private information as an unspecified number of users as well as your friends can access your Shared Page.

Which social networking services can I share workouts on?
  • Twitter

    * For details on sharing on Twitter, see "Sharing on Twitter".

How do I know which workouts are being shared?
You can check each workout's Share Status by looking at its Workout Details page. If is displayed on the page, the workout is not being shared. If is displayed, the workout is being shared without a map. If is displayed, the workout is being shared with a map of the workout route, as long as a map is available.
You can also check for shared workouts by looking at the list of workouts on the Workout list page in the RUNSENSE View web application. Do the following:
  1. Log in to RUNSENSE View.
  2. Click WORKOUT.
  3. Click Add Item.
  4. Select the checkbox for Share Status.
  5. Click Save.
You can now check the Share Status of each workout by scrolling to the right in the list of workouts.
How do I stop sharing a workout?
You need to disable sharing for the workout. Do the following:
  1. Tap or click or on the Workout Details page. You see the Settings for sharing via SNS screen.
  2. Set the Share URL for Workout page setting to Off. The Share Map Data setting automatically grays out.
  3. Tap or click Save.

    Note: These are settings on the Shared Page in RUNSENSE View. You cannot check the shared settings for each SNS service in RUNSENSE View. Make sure you check the settings in each service.

Sharing on Twitter

How do I share my workout results on Twitter?
Follow the steps below to share your results.
  1. Click theicon on the Workout Details page.
  2. To share your workout details, set Share URL for Workout page to ON.
    If you want to share route information on the map, set Share Map Data to ON.
  3. Tap or click "Share on Twitter".
  4. Check the comment you want to share, and then tap or click the Tweet button.

    Note: If you are not logged in to Twitter, fields for entering your Login ID and Password are displayed along with the comments field.

How do I change the settings for the RUNSENSE View items shared on Twitter?
You cannot change the Twitter sharing settings from RUNSENSE View.
See the Twitter Help for details on changing the Twitter sharing settings.

Linking to Other Apps

What kind of applications can be linked?
You can link your account to the apps on the Linked App List, which includes the following apps:
What happens when I link my RUNSENSE View account to another app?
If you link your RUNSENSE View account to another app, any workouts you upload to RUNSENSE View through Epson Run Connect will automatically upload to the app as well.
Note: If you upload a workout directly to the app, the workout will not automatically upload to RUNSENSE View, even if the app is linked to your account.
How do I link my RUNSENSE View account to an app?
Do the following:

  1. Create an account in the app you want to link to, if you haven't already.
  2. Log in to RUNSENSE View, then click and select Linked App List. If you're using a mobile device, start Epson Run Connect, then tap Dashboard > > Linked App List.
  3. Click or tap the Allow button next to the app you want to link. If you are not logged in to the app, a login page appears.
  4. Log in to the app, if you haven't already. An authorization page for linking your RUNSENSE View account and the app appears.
  5. Click or tap Authorize or Allow.
  6. Your RUNSENSE View account and the app are now linked. When you upload workouts to RUNSENSE View through Epson Run Connect, the workouts automatically upload to the app as well.
Can I upload workouts from RUNSENSE View to a linked app without using Epson Run Connect?
Yes, you can upload workouts to a linked app without using Epson Run Connect as long as the workouts are already in RUNSENSE View. Do the following:

  1. Log in to RUNSENSE View, then click and select Linked App List. If you're using a mobile device, start Epson Run Connect, then tap Dashboard > > Linked App List.
  2. Click or tap the Synchronize button next to the linked app.
    The workouts in RUNSENSE View upload to the app.
    Click or tap the Update Sync. Status button to update the synchronization status of that app.
How do I stop automatically uploading workouts to a linked app while I'm uploading workouts to RUNSENSE View?
Do the following:

  1. Log in to RUNSENSE View, then click and select Linked App List. If you're using a mobile device, start Epson Run Connect, then tap Dashboard > > Linked App List.
  2. Click or tap the Settings button for the app. When the Data Link Settings screen appears, set Auto Synchronize when Uploading to Off.
How do I share workouts in a linked app as I upload them to the app and RUNSENSE View?
Do the following:

  1. Log in to RUNSENSE View, then click and select Linked App List. If you're using a mobile device, start Epson Run Connect, then tap Dashboard > > Linked App List.
  2. Click or tap the Settings button for the app. When the Data Link Settings screen appears, set Share on Linked Applications to On.
Why are the apps on the Linked App List separated into two sections?
They are separated because you link your RUNSENSE View account to the apps in different ways. To link your account to apps in the top section, you link it from RUNSENSE View. To link your account to apps in the bottom section, you link it from the app.

About the Epson Global ID

What is the Epson Global ID?
The Epson Global ID is a single-sign-on feature that allows you to use multiple services provided by the Seiko Epson Group.
See the Epson Global ID Help page for more details.
https://auth.cp.epson.com/account/help
How do I switch my Epson Sensing ID to an Epson Global ID?
See the Epson Global ID Help page for more details.
https://auth.cp.epson.com/account/help/#migration

Others

What should I do if my pulse (heart rate) is not measured consistently?
Please check the following if your pulse (heart rate) is not measured correctly:
  1. If the wrist band is loose, you see a screen like this:

    Try the following:
    • Make sure the product does not touch the bone on your wrist.
    • Tighten the wrist band, but do not wear the product too tight.
  2. If your body or the ambient temperature is too cold, you see a screen like this:

    Try the following:
    • Protect the device by wearing it under a sleeve in cold or windy conditions.